PRIVACY POLICY:


INTRODUCTION:


When you use CoreRider, you confide in us with your data. We are committed to honor that trust. This begins with helping you comprehend our security policies.


This policy defines the manner in which CoreRider will collect, hold and protect the information about the website and/or mobile app to test the data we gather, use and share. 


Data Collection and Uses

CoreRider collects personal data: 


provided by users to CoreRider, such as during account creation

created during use of our services, such as location, app usage, and device data

from other sources, such as other users or account owners, business partners, vendors, 



1. Data provided by users. This includes:

  • User profile and checkout information: We collect data when users place orders (including using guest checkout) or create or update their CoreRider accounts. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government identification documents (which may indicate document numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using CoreRider apps.

    This also includes gender and/or occupation (when required for certain CoreRider services or programs, such as CoreRider Cash or features that enable women to provide services or receive services to/from other women).

    We may use the photos submitted by users to verify their identities, such as through facial verification technologies. For more information, please see the section titled “How we use personal data.”
  • Background check and identity verification (drivers and delivery persons): This may include information such as driver history or criminal record (where permitted by law), license status, known aliases and prior addresses, and right to work. This information may be collected by an authorized vendor on CoreRider's behalf. We also verify the identities of riders, and of order recipients who request alcohol orders.
  • Demographic data: We may collect demographic data about users, including through user surveys. In some countries, we may also receive demographic data about users from third parties.

    We may also infer demographic data from other data collected from users. For example, where necessary to enable features that allow women to provide or receive services from other women, we may infer gender using their first name. In such cases, we enable users to change their gender if necessary via in-app settings.
  • User content: We collect the data submitted by users when they contact CoreRider customer support (including at CoreRider Greenlight Hubs, or via videoconferencing tools), provide ratings or compliments for other users, restaurants or merchants, or otherwise contact CoreRider. This may include feedback, photographs or other recordings collected by users, including audio or video recordings (such as from dashcams) submitted by users in connection with customer support. This also includes metadata relating to the method you use to communicate with CoreRider.
  • Travel information: We collect travel itinerary information, including the times and dates of upcoming flight, lodging or car rental reservations, from users of our CoreRider Travel feature. We collect such information: (i) when users manually input their information into a CoreRider Travel itinerary; or (2) if authorized by users to access their Gmail accounts, from travel-related email confirmations. If so authorized, CoreRider will only access users’ Gmail accounts to collect travel itinerary information to enable the CoreRider Travel feature, and will adhere to Google’s API Services User Data Policy, including the limitations on the use of data collected from users’ Gmail accounts.

    Data Controller:
  • We collect such data from users’ mobile devices if they enable us to do so. (See “Choice and transparency” below for information on how riders and order recipients can enable location data collection). CoreRider collects such data from the time a ride, or order is requested until it is finished (and may indicate such collection via an icon or notification on your mobile device depending on your device’s operating system), and any time the app is running in the foreground (app open and on-screen) of their mobile device.

    Riders and order recipients may use the CoreRider apps without enabling CoreRider to collect precise location data from their mobile devices. However, this may affect features in the CoreRider apps. For example, a rider who has not enabled location data collection will have to manually enter their pickup address.
  • Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided, order details, payment transaction information (such as a restaurant’s or merchant's name and location and amount of transaction), delivery information, date and time the service was provided, amount charged, distance traveled, and payment method. Additionally, if someone uses your promotion code, we may associate your name with that person.
  • Usage data: We collect data about how users interact with our services. This includes data such as access dates and times, app features or pages viewed, app crashes and other system activity, and type of browser. We may also collect data regarding the third-party sites or services used before interacting with our services, which we use for marketing. (Please see "How We Use Data" below for more information on how we market our services to users).
  • 2. Data created during use of our services. This includes: 

    Location data (driver and delivery person): We collect drivers’ and delivery persons’ precise or approximate location data, including to enable rides and deliveries, to enable ride/delivery tracking and safety features, to prevent and detect fraud, and to satisfy legal requirements. CoreRider collects this data when the CoreRider app is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device.

Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
  • Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device's contacts, storage, camera, and other features. If you wish to change our access or permissions, you may do so in your device's settings.
  • Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
  • Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.
This information is primarily needed to maintain the security and operation of our application(s), for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

Link to the privacy policy of third-party service providers used by the app

INFORMATION YOU PROVIDE:


This may include:


Service driver Profile :  


The information we collect on the perspective of identifying are listed below:


Name

Email

Gender

Date of Birth

Mobile Number

Location/Demographic information

Device information

Government Recognizable IDs

Driving License Numbers(vehicle details and protection data)

Photograph


The collection of this information by us is used only for background verification to assure the quality of services. 


User Profile


We collect the data when users create the CoreRider accounts with the app. This includes the following


Name

Email

Gender

Date of Birth

Mobile Number

Address

Profile Picture

Banking information


Data collection mainly includes gender and date of birth details. (When required for certain services or programs such as some features enabled to confirm the age and allow them to use the app. The inclusion of gender permits the users such that women can provide or receive the services to/from the women. This enables the services to be perfectly fit one for both genders. 


We may use the photo only to verify the identity clearly with the latest technologies. For more information, refer to the section in title “How We Use Personal Data”. 


INFORMATION CREATED WHEN YOU USE OUR SERVICES:


This may include:


Location information


Depending upon the CoreRider services you use and your application settings or gadget consents, we may gather your appropriate location data as decided through information, for example, GPS, IP address, and Wi-Fi.



Driver and Users can utilize the CoreRider application without permitting CoreRider to gather their location information. Be that as it may, this may influence the usefulness accessible on your CoreRider application. For instance, on the off chance that you don't permit CoreRider to gather your area data, you should enter your “get address” data physically. What's more, area data will be gathered from the driver and connected to your record, regardless of whether you have not permitted CoreRider to gather your area data or not.


Service Information


We gather service information identified with your utilization of our services, including the kind of services you asked for or gave, your request subtleties, date and time the service was given, money charged. Likewise, on the off chance that somebody utilizes your advancement code, we may connect your name with that individual.


Usage information


We gather data about how you interface with our services. This incorporates data, for example, get to dates and times, application highlights or pages, application crashes and other framework action, kind of program, and outsider destinations or services you were utilizing before cooperating with our services. Sometimes, we gather this data through treats, pixel labels and comparable advancements that make and keep up remarkable identifiers. To discover increasingly about these advancements, if it's not too much trouble see our Cookie Statement.


Communications data


We empower our users to speak with one another and CoreRider by means of the CoreRider applications, sites and other services. For instance, we empower driver and Handy users, who are beneficiaries, to call one another (in a few nations, without uncovering their phone numbers to one another). To give this administration, CoreRider gets some data with respect to the calls, including the date and time of the call/content and the substance of the interchanges. CoreRider may likewise utilize this data for customer support services (counting to determine questions between users), for wellbeing and security purposes, to enhance our items and services, and for investigation.


INFORMATION FROM OTHER SOURCES:


This may include:


User feedback, such as ratings or compliments.


driver feedback, such as ratings or compliments.


User furnishing your data regarding referral programs.


Users asking for services for you or for your benefit.


Users or others giving data in association claims or debate.


CoreRider employees through which you make or access your CoreRider account, for example, installment suppliers, internet-based life services, or applications or sites who utilize CoreRider APIs or whose APIs CoreRider utilizes, (for example, when you arrange a stumble on Google Maps).


Money-related services suppliers (on the off chance that you are a driver).


Accomplice transport organizations (in the event that you are a driver who utilizes our services through a record related with such an organization).


The proprietor of a CoreRider for Business or CoreRider driver profile that you use.


Publicly available sources.


Marketing service driver.


CoreRider may consolidate the data gathered from these sources with other data in its ownership.


How We Use Personal Data


CoreRider uses personal data to transform the services into easily accessible. Also data collection enables us to offer reliable/convenient transportation, delivery and other services. We use the data to 


Ensure the safety/security of users & services

Continuous support

Research and development

Enable in-app communication

Send communications to users in marketing and non-marketing aspects

Connect with legal proceedings


CoreRider doesn’t sell or share the user's personal data with third parties without getting consent from the user side. We use personal details to improve the service offering in the following aspects. 


Create/ update accounts

Enable transportation & delivery services

In-app payments

Track & share progress of services 

Personalize the user experience

Facilitate the service with insurance, invoice and financing solutions.


Safety & Security


In order to maintain the security and integrity of services, We use your personal data. This includes 


User’s identity verification and the eligibility confirmation to use the services without any interruptions

Accurate detection of the unsafe driving behavior 

With the use of location, user details, fraudulent accounts detection and prevention of accessing the services by the unauthorized people

Using ratings/ reportings from user data, the feedback to encourage the service comply with standards set by the community . 


Consistent Support


CoreRider uses this personal information to address and investigate the user's concerns and provide the responses in the right time. 


Research/Development


The collection of date of birth, gender and related personal information by CoreRider used to improve the user experience. This information also helps us to offer the services in the convenient and easy-to-use manner.


Enable In-App Communication


Message or call of the service driver in order to get the services directly at doorstep. Fulfilling the user obligations confined with our Terms of Use with us.


Marketing/non-marketing campaigns


Collecting personal data is a helpful one for immediate market needs.  This includes the sending messages to the users regarding


Services

New features update

Promotions


Also, CoreRider uses the data to send alerts regarding non-marketing aspects:



Changes in Terms of Use and 

Privacy policies 


Legal Proceedings/Essentials


CoreRider uses the personal data to address any claims and the disputes related to our services. To meet the requirements fall under laws, regulations and the operating licenses or agreements related to cover legal aspects. 



Cookies and third-party technologies


CoreRider and its accomplices use cookies and other identification technologies on our applications, sites, messages and online promotions for purposes portrayed in this approach.


Cookies are little content documents that are put away on your program or gadget by sites, applications, online media and commercials. CoreRider utilizes treats and comparable advancements for purposes, for example,


Validating Customers


Recollecting customer inclinations and settings


Deciding the prevalence of substance


Conveying and estimating the viability of publicizing efforts


These substances may utilize treats, web reference points, SDKs and different innovations to recognize your gadget when you visit our webpage and utilize our administrations, and in addition when you visit other online locales and administrations. It would be ideal if you see our Cookie Statement for more data with respect to the utilization of cookies and different advances portrayed in this area, including in regards to your decisions identifying with such advances.


Choice and Transparency


CoreRider gives the way to you to see and control the data that CoreRider gathers, including through:


In-app privacy settings


Device permissions


In-app ratings pages


Marketing opt-outs


You can likewise ask CoreRider to give you clarification, duplicates or revision of your information.


PRIVACY SETTINGS:


The Privacy Settings menu in the CoreRider driver application enables clients to set or refresh their area and contacts sharing inclinations, and their inclinations for getting portable notices from CoreRider. Data on these settings, how to set or change these settings, and the impact of killing these settings are depicted underneath.


Location information



CoreRider utilizes users gadget area administrations to make it simpler to get a sheltered, dependable Handy service at whatever point you require one. Area information enhances our administrations, including pick-ups, route and client bolster.


You can empower/incapacitate or change CoreRider accumulation of user area data whenever through the Privacy Settings menu in the CoreRider application, or by means of the settings on your cell phone. On the off chance that you cripple the gadget area benefits on your gadget, your utilization of the CoreRider application will be influenced. For instance, you should enter your get or drop-off areas physically. What's more, area data will be gathered from the driver  amid your outing and connected to your record, regardless of whether you have not empowered CoreRider to gather your area data.


Notifications: Account and handy service updates


CoreRider gives clients arranged status warnings and updates identified with your record. These warnings are an important piece of utilizing the CoreRider application and can't be handicapped. In any case, you can pick the strategy by which you get these notices through the Privacy Settings menu in the CoreRider application.


Notifications: Discounts and news


You can enable CoreRider to send you push warnings about limits and news from CoreRider. You can enable/impair these notices whenever through the Privacy Settings menu in the CoreRider application.


DEVICE PERMISSIONS


Most portable stages (iOS, Android, and so on.) have characterized specific kinds of gadget information that applications can't access without your assent. These stages have diverse authorization frameworks for acquiring your assent. 


The iOS stage will caution you the first run through the CoreRider application needs authorization to get to particular sorts of information and will give you a chance to assent (or not assent) to that. Android gadgets will advise you of the authorizations that the CoreRider application looks for before you first utilize the application, and your utilization of the application establishes your assent.


Updates to this policy:


We may sometimes refresh this arrangement.


We may sometimes refresh this arrangement. On the off chance that we roll out huge improvements, we will inform you of the progressions through the CoreRider applications or through others implies, for example, email. To the degree allowed under pertinent law, by utilizing our administrations after such notice, you agree to our updates to this strategy.


We urge you to occasionally survey this strategy for the most recent data on our protection rehearsals. We will likewise make earlier forms of our protection strategies accessible for survey.